good11 Terms and Conditions

1 General Terms

good11 is an online betting and casino platform that provides services for users in Bangladesh. The word "platform" used below refers to the good11 website, mobile application and all related services.

These terms and conditions ("Terms") form a legal agreement between good11 ("we", "our") and the user ("you", "your"). This agreement applies to accessing the platform, creating an account, deposits, withdrawals, betting and playing any games.

1.1 Acceptance of Terms

From the moment you access or register on the platform, you are considered to have accepted these terms. In addition to these terms, our Privacy Policy and Responsible Gaming Policy also apply.

1.2 Language and Interpretation

These terms are written in Bengali and will be interpreted in accordance with the laws in force in Bangladesh. In the event of any dispute, the Bengali version will be considered authoritative.

2 Eligibility and Age Limit

To use the good11 platform, you must meet the following eligibility requirements:

• You must be 21 years of age or older — "For ages 21+".
• You must be a legal individual with full legal capacity to operate an account in your own name.
• Your place of residence or IP address must not be located in any region where online betting is explicitly prohibited.
• You must play for yourself and for personal entertainment purposes, not on behalf of a third party.

good11 may request documents at any time to verify identity or age. Failure to provide the required documents may result in the account being temporarily suspended. Accounts belonging to minors will be closed immediately and all balances will be forfeited.

3 Account Registration

3.1 One Account Policy

Each individual may operate only one account. Creating multiple accounts is strictly prohibited and will be treated as a serious violation of the terms.

3.2 Registration Information

At the time of registration, you must provide accurate and complete information, which includes:

• Full name (as per national ID card or passport)
• Active mobile number
• Active email address
• Date of birth

Providing false information will result in the permanent closure of the account and the balance may be forfeited.

3.3 Account Security

You are fully responsible for keeping your account password and login details confidential. If you suspect that unauthorized access to your account has occurred, notify our support team immediately. good11 is not responsible for any loss arising from authorized access by a third party.

4 Financial Transactions

4.1 Deposit

The minimum deposit amount at good11 is ৳300 (three hundred taka). Currently accepted payment methods are bKash, Nagad and Rocket. Deposited funds are generally added to the account instantly.

4.2 Withdrawal

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 10 to 45 minutes. The following conditions must be met before a withdrawal request is processed:

• Account identity verification must be completed.
• Applicable wagering requirements must be fulfilled.
• Withdrawal requests may only be made to a registered payment method.
• There must be no active investigation or suspicious activity on the account.

4.3 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not supported.

4.4 Transaction Limits

good11 reserves the right to change deposit or withdrawal limits at any time for security, compliance or any other legitimate reason.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 earns a ৳1,000 bonus — total balance will be ৳2,000; or depositing ৳18,000 or more earns the maximum ৳8,000 bonus — total balance will be ৳26,000.

5.2 Wagering Requirement

A 20x (twenty times) wagering requirement applies to the welcome bonus. This means you must wager 20 times the bonus amount before it can be withdrawn. The period to complete the wagering requirement is limited to a set time from the date the bonus is credited.

5.3 General Terms for Other Bonuses

• Each promotion has its own specific terms which will be displayed on the promotion page.
• Bonus funds cannot be transferred or sent to another account.
• good11 reserves the right to change or cancel any bonus offer at any time.
• Multiple bonuses cannot be claimed from the same household or the same device.
• If evidence of bonus abuse is found, the bonus will be forfeited.

6 Prohibited Activities

The following activities are strictly prohibited on the good11 platform:

6.1 Technical Abuse

• Placing bets using automated bots, scripts or artificial intelligence.
• Interfering with the platform's software or intentionally exploiting bugs.
• Using a Virtual Private Network (VPN) or proxy to bypass geographic restrictions.

6.2 Financial Abuse

• Money laundering or processing illegal funds.
• Using stolen or fraudulent payment methods.
• Using the platform with the intent to make chargeback claims.

6.3 Account-Related Abuse

• Creating multiple accounts to take advantage of bonuses or promotions.
• Creating an account using another person's information.
• Selling, transferring or renting an account to another person.

If evidence of any of the above prohibited activities is found, the account will be closed immediately, the balance may be forfeited and the relevant authorities may be notified where applicable.

7 Responsible Gaming

good11 places the highest priority on responsible gaming. We believe that gambling is an entertainment activity — it should not be used as a source of income.

7.1 Self-Control Features

Users may use the following features:

• Setting deposit limits (daily, weekly or monthly)
• Setting betting limits
• Self-exclusion for a set period
• Requesting that the account be temporarily closed

7.2 Support

If you or someone you know is suffering from a gambling addiction, contact our support team directly. Visit our Responsible Gaming page for more information.

8 Privacy and Security

good11 takes the protection of your personal information very seriously. All data is kept secure through SSL (Secure Sockets Layer) encryption technology.

Read our Privacy Policy to learn more about how your personal information is collected, stored and used.

good11 will never ask for your password or full payment details via email or chat. If anyone claiming to be a good11 representative asks for this information, it is fraudulent — notify us immediately.

9 Account Suspension and Closure

9.1 good11's Rights

good11 reserves the right to suspend or close an account without prior notice in the following circumstances:

• Violation of any clause of these terms.
• Providing false information or failing identity verification.
• Suspicious or fraudulent activity.
• Suspicion of money laundering.
• Being identified as a minor.

9.2 User Rights

You may request the closure of your account at any time through our support team. You will be given the opportunity to withdraw any valid balance before the account is closed, however if the account is closed due to a violation of the terms, the balance may be forfeited.

10 Limitation of Liability

good11 is not responsible for:

• Loss caused by technical issues, server outages or internet disconnection.
• Loss caused by user negligence or storing account credentials in an insecure location.
• Delays or issues caused by third-party payment processors.
• Service disruption resulting from government restrictions or unforeseen legal changes.

In the event of any dispute, good11's maximum liability will be limited to the amount of the transaction in question.

11 Changes to Terms

good11 reserves the right to change, amend or update these terms and conditions at any time. Before changes take effect, we will display a notice on the platform and/or send a notification to the registered email address.

Continuing to use the platform after any changes will be considered as your acceptance of the revised terms. The latest updated terms will always be available on this page, and the date of the update will be mentioned at the top of the page.

12 Contact

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: 24/7 support in Bengali — available directly on the platform.
• Email: [email protected]

Our support team provides assistance around the clock (24/7) and is committed to resolving any complaints promptly.